Return and Refund Policy
Here at STELCUT we make every effort to provide you with the highest quality products for the best value for money to match your specific specifications. We understand that from time to time you may need to return or exchange orders. We recommend that you keep all confirmation emails from us and a copy of the invoice as proof of purchase.
If the products you receive do not meet your requirements or you change your mind, you may return them to us for a full refund or exchange. Unwanted items must be returned with due care at the customer’s own expense to ensure that they are returned undamaged. Any items require a written confirmation (this can be an email) within 14 days of being returned, and we will then let you know when we have lifted the cancellation. Telephone call cancellations are not considered acceptable and we do not accept telephone cancellations. Any free items or gifts included with the purchase must be included with the items for a refund. The merchandise must be received unmolested, unused and undamaged in resalable condition before we can process a refund, please note that refunds will be processed immediately on 30 days after cancellation.
Please email us and request a copy of our return form along with the return of the goods.
We recommend that you inspect all items upon receipt and (if possible) refuse shipment if there is any obvious damage. We require written confirmation of damaged, lost or lost items (this can be an email) as soon as possible but no later than 48 hours. In your correspondence report we need photographs of the damage in order to proceed with any damage inquiries.
If the goods were damaged in transit, you must report any damage within 48 hours of receiving the goods. This allows us to send a claim to our referrer for compensation.
Due to the nature of some products, they come with scratches, scratches or defects from the manufacturer. If these did not affect the functionality of the product we cannot accept them as defective goods but under our terms and conditions under the Distance Selling Act, the goods can be returned at the customer’s own expense.
If the product you ordered is faulty, you have 30 days to notify us and return the product. All claims are required to be made in writing stating the defect as soon as possible (this can be an email). We also recommend that you send evidence such as photos of the defect and the email.
