Shipping policy
We deliver across the UK, Ireland, the European Union and selected other countries. Orders placed before 4pm on a working day are normally dispatched the same day.
UK delivery
| What you're ordering | Standard | Express |
|---|---|---|
| Chainsaw chains and small parts | £2.00 | £5.95 |
| Larger parts and attachments | £5.99 | – |
| Any order of £40 or more | FREE | – |
UK delivery usually takes 1–3 working days. Deliveries to the Scottish Highlands and islands can occasionally take a little longer. The delivery cost for your order is shown at checkout before you pay.
Ireland, EU and international delivery
| Destination | Standard | Express |
|---|---|---|
| Ireland (chains and small parts) | £3.00 | £10.00 |
| European Union (chains and small parts) | £11.00 | £30.00 |
| European Union (larger parts) | £14.99 | – |
| Other countries | £23.99 | – |
International delivery usually takes 3–7 working days. Orders sent outside the UK may be charged import duties, VAT or handling fees by your local customs. These are paid by the customer and aren't included in our prices.
Tracking your order
As soon as your order is dispatched, we'll email you a tracking number and link. If you haven't received it within 48 hours of dispatch, email stelcutinfo@gmail.com.
Late, damaged or missing parcels
- If your parcel hasn't arrived within 7 working days of the expected date, contact us and we'll chase the courier.
- Please check your order when it arrives. If anything is damaged, incorrect or missing, email us within 48 hours with your order number and photos.
- Please double-check your delivery address at checkout. We can't deliver to PO boxes.
Questions?
Email stelcutinfo@gmail.com or call 07426 228153.
